Terms of use and site privacy

Terms of Use

These Terms of Use govern your use of the web site located at www.virtuwell.com (the "Site"). These Terms of Use apply to all users of the Site, whether visitors who merely browse the Site or users who register as patients or caregivers to receive services from the Site.

Description of the Site

The Site provides an on-line healthcare service that allows users to submit a clinical history and symptoms for the list of common minor conditions supported within our service menu. Based on the information you provide, licensed medical practitioners will provide a diagnosis and treatment plan. THE SITE IS NOT INTENDED FOR USE IN A MEDICAL EMERGENCY OR IN CASE OF AN URGENT HEALTHCARE NEED. If appropriate, you may be referred to an alternative setting to receive care. You are charged a fee by Virtuwell only if a diagnosis and treatment plan are provided to you.

Use of the Site

If you register to receive services from Virtuwell as a patient or caregiver, we will rely on you to provide accurate and complete information throughout both the clinical interview and the registration process, in order to provide appropriate care to you. You may access the Site's services for yourself, or for your minor children as permitted by the rules of the Site. In addition, you must provide a phone number that can be used by us to contact you with any questions after completing the interview in order to provide a diagnosis and treatment plan via the Site. You also must notify us as soon as you become aware of any critical change to your information that could impact an active treatment plan provided through the Site.

Changes in Terms of Use

We reserve the right to revise and update these Terms of Use. Any such revisions will be effective on the date of posting to the Site. Your use of the Site following any such revisions will be deemed your acceptance of such revisions. You should periodically visit the Site to review the current terms to which you are bound.

Medicare and Medical Assistance

Fee-for-service Medicare and Medicaid do not cover the cost of Virtuwell services. Some Medicare managed care plans, including most HealthPartners Freedom plans, and Minnesota Medical Assistance and MinnesotaCare managed care plans may cover Virtuwell services. You should contact your managed care plan to find out whether the services will be covered for you. If you are a member of a Government Healthcare Program that does not cover Virtuwell services, you understand and agree that you are personally financially responsible for the full cost of the Virtuwell service, because it is not a covered service under the program.

Privacy Policy

In order to receive treatment services, users provide personal contact information as part of the registration/checkout process for patients requesting treatment. Our privacy practices and your rights as a patient of Virtuwell are explained in the Notice of Privacy Practices, which may be updated by us from time to time. Subject to the limitations described in the Notice of Privacy Practices, we may use your personal contact information (name, mailing address, and email address) to advertise and market our products and services to you ("marketing communications"). You consent to this use of your personal contact information for our marketing communications by your use of our website. You may unsubscribe to future email marketing communications by clicking on the unsubscribe link provided in our email marketing communications. Regardless of your decision to opt-out of future email marketing communications, we may still contact you if you are receiving services from us as a patient or caregiver. For purposes of this Privacy Policy, "we" means Virtuwell as part of the HealthPartners system as described in the Notice of Privacy Practices, including an independent Virtuwell organization, such as Virtuwell Medical Services, P.C. You acknowledge that your use of Virtuwell services may result in the creation of or an update to an electronic health record within the HealthPartners system.

Call Recording

If you speak with Virtuwell staff on the phone, your call may be recorded for quality purposes.

Cookies and Web Beacons

To learn what areas of our site are most popular, we collect anonymous, non-personal data about the pages you go to through the use of small files called "cookies" and "web beacons" or "pixels tags," which may be sent by your web browser to us and stored on your computer's hard drive. For example, we may use cookies to enable you to use certain website features, store your preferences or recognize you when you return to our site. We may use web beacons (also called pixel tags) on email communication with you (in the form of small graphic images) or on our site to analyze your online behavior and measure the effectiveness of our site and the services we provide to you. Each cookie is automatically deleted after a period of time or when you close your web browser. We use both cookies and web beacons to help us enhance your experience on our site, improve navigation and site design and learn more about your preferences.

At this time, we do not honor "do not track" signals from a web site browser. You are able to limit the computer data we collect from you by setting your web browser to not accept cookies. If you limit the data we collect, some features on our site may not work properly for you and we may not be able to provide certain services to you through our site. We utilize third party applications to collect and manage usage data (for example, how many visitors we have to the site). Third party application vendors may have access to the usage data that we collect.

Login Security

As part of the registration process for patients or caregivers, the Site requires that you create a unique personal login ID and password. You are solely responsible for maintaining the safety and security of your login ID and password. You should change your password if you believe that confidentiality has been compromised.


The content of the Site, including, without limitation, text, graphics, images and other material, including software developed and licensed by us, which permits the access and use of the Site (collectively the "Content"), is protected by intellectual property laws, including copyright laws. All right, title and interest in and to the Content remains vested in us and shall not pass to you or any other user.


The trade names, trademarks, service marks, logos, and slogans contained in the Site are the trade names, trademarks, service marks, logos and slogans of HealthPartners and/or its subsidiaries and affiliates (each a "Mark" and collectively the "Marks"). You are not authorized to use any Mark in any advertisement, publicity or in any other commercial manner without our prior written consent. The trade names, trademarks, service marks, logos and slogans contained in the Site that are not our Marks are the trade names, trademarks, service marks, logos and slogans of their respective owners. References that we make to any specific trade name, trademark, service mark, product, service or process of a third party do not necessarily constitute or imply our endorsement, sponsorship or recommendation of the third party trade name, trademark, service mark, product, service or process, unless otherwise explicitly provided.

Sharing Information with Third Party Sites

Virtuwell, utilizes several third party applications and vendors to provide services, including an electronic prescribing vendor and insurance billing company. As part of the service, Virtuwell may have access to your prescription history if provided to our e-prescribing vendor by your health plan.

Links to Other Sites

The Site and Content may contain links to web sites operated by third parties. These links are provided solely for convenience and reference purposes only. The inclusion of any such link does not imply that we endorse the content of any web site to which the Site provides a link, nor are we liable for your reliance on or use of any information or materials contained in them.

User Feedback

You may be asked to provide feedback on your Virtuwell experience. This feedback is always optional and your choice. You agree to not provide any personally identifiable information such as name or insurance ID. This feedback may be posted on virtuwell.com and shared with the public after confirming that it does not contain any identifying information. Your feedback may be hosted and stored at a third party site.

Limitation of Liability

In no event shall we be liable to anyone for any delays, inaccuracies, errors or omissions with respect to the Site or the transmission or delivery of all or any part of the services, for any damage arising thereof, or any results obtained from the use of the Site.

Governing Law and Forum for Disputes

The existence of the Site is not intended and should not be construed to mean that we are conducting business in all states of the United States of America, or that we consent to submit to the personal jurisdiction of the state or federal courts in any state in the United States, except the State of Minnesota. Any claim or action arising directly or indirectly from the use of the Site be brought in Minnesota state court in Hennepin County, Minnesota or in the United States District Court for the District of Minnesota and shall be construed in all respects under the laws of the State of Minnesota, exclusive of its choice of law or conflict of laws provisions.