Caring through COVID-19

Personalized care and testing guidance

Update: Due to a national shortage of testing supplies, many testing sites now require a visit with a care provider prior to scheduling a COVID-19 test.

If you’re experiencing symptoms of the virus, our quick online visit is a great place to start. You’ll get personalized treatment plan, free follow-up care, and assistance booking a drive-up testing appointment for those who meet testing criteria.

How we can help

Personalized care

We’ll guide you through a simple Q&A about your symptoms. Our certified nurse practitioners review your answers and create a treatment plan including over the counter or prescription remedies.

Expert medical advice

Experienced nurse practitioners are at the heart of every visit and always available to answer any questions about your plan for free. They’ll guide you through distancing recommendations and what to do if symptoms worsen.

Drive-up testing

For those who are symptomatic and meet the latest testing criteria, we’ll help you schedule a drive-up test appointment at a HealthPartners or Park Nicollet clinic currently offering tests.*

*For those who live outside of Minnesota, testing availability may vary in your community. We recommend contacting your local healthcare provider or state health department website for testing guidelines and locations in your area.


How can I protect myself and others?

While there is no specific treatment for COVID-19, there are things we all can do to help slow and prevent the spread of COVID-19. The CDC recommends practicing these everyday preventive actions to help reduce your risk of getting sick:

Avoid close contact

  • Put distance of about 6 feet between yourself and others
  • Avoid close contact with people who are sick
  • Skip large group gatherings or crowed places whenever possible

Wear a mask

  • Wear a cloth face cover when you must go out in public
  • Make sure your mask covers both your nose and mouth and fits snug to your face.

Wash your hands

  • Use soap and water and clean thoroughly for at least 20 seconds
  • If soap and water are not available, use hand sanitizer that is at least 60% alcohol.

Other Common Questions

What are the symptoms of COVID-19?

Common COVID-19 symptoms may include fever, cough, shortness of breath or difficulty breathing, sore throat, and new loss of taste or smell.


How does coronavirus spread?

Like other viral illnesses, COVID-19 is thought to spread mainly from person-to-person by things like coughing, sneezing, close personal contact such as touching or shaking hands. It also may be possible for someone to get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or eyes.


How does coronavirus spread?

Like other viral illnesses, COVID-19 is thought to spread mainly from person-to-person by things like coughing, sneezing, close personal contact such as touching or shaking hands. It also may be possible for someone to get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or eyes.


What is the difference between the different types of tests for COVID-19?

There two kinds of tests commonly heard about for COVID-19: diagnostic tests and antibody tests. Diagnostic tests are administered using a nasal swab. They are given to patients experiencing symptoms and help determine if an active infection is present. Diagnostic testing plays a vital role preventing the spread of COVID-19 by enabling us to detect, isolate and trace cases of the virus.

Antibody, or serology, testing uses a blood sample to detect previous infections. This helps understand how much of the population has been infected. At this point we don’t know if having antibodies to the virus can protect you from becoming infected with the virus again.


If I test positive for COVID-19, should my family or roommates be tested too?

If family or a roommate are also showing symptoms of COVID-19, we recommend they seek care and guidance for testing. Even if they don’t have symptoms, it’s important they follow isolation guidelines to prevent spreading the virus to others. Contact your care provider or testing location with any additional questions.


Is the cost of testing included when I have a visit with Virtuwell?

COVID-19 testing costs are separate from your virtuwell visit, however most people will not pay for testing out of pocket. During this pandemic period, the cost of COVID-19 testing is covered by all insurance companies by law. Our drive-up testing services are provided by HealthPartners Park Nicollet clinics in the Twin Cities, MN. If you choose to do drive-up testing you will receive a separate Explanation of Benefits from your insurer. If you do not currently have insurance, or have more questions about your payment options, reach out to your testing location.


Can I still get care that’s not related to COVID-19?

Yes. As always, we’re here 24/7 whether or not you need care related to COVID-19. Our nurse practitioners are here to help get you the care you need from home – without risking exposure or spread of potentially contagious viruses. We treat over 60 everyday health conditions including sinus and bladder infections, pink eye, acne, rashes and more.


Where can I learn more about COVID-19?

Virtuwell follows CDC guidelines for coronavirus (COVID-19) prevention, screening and treatment. For the latest updates on the coronavirus visit: Centers for Disease Control and Prevention (CDC)